FAQ

We support PayPal for payments on the website.

Orders can be placed without creating an account. Of course We suggest you to create an account. Then you will enjoy a better shopping experience.

It is easy placing an order at Sofolight.

Let’s go through the process quickly.

ORDERING STEPS

1. Once you find something you love, click the “ADD TO CART” button.
2. When you’re done adding items to your cart, click the “View cart” button, or Click the "checkout" button.
3. Make sure you’re happy with everything in your cart, and click “PROCEED TO CHECKOUT”.
4. Fill in your name, email, address, city, etc. We only use this info to ship your order. If have discount code,you can enter discount code and click apply.
5. Click “CONTINUE TO SHIPPING” and then select yourshipping method and payment method and follow the instructions.

If you need cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.

After the goods are shipped, we will provide you with the name of the express delivery company and tracking number by email. With this tracking number, you can view a TRACK YOUR ORDER which will list delivery information that has been captured at various scan points throughout your item’s journey.

If you meet a problem, big or small, then we want to hear from you. We are here to help so just drop us a line at info@sofolight.com and we’ll get back to you ASAP.

Full assembly instructions are provided in the box with each product. These stipulate if you require an electrician or more than one person for assembly. It is recommended that the lighting fixtures be installed by a professional. We are not, in any way, responsible or liable under any circumstances for misfortunes and/or accidents that may occur due to improper use and/or installation of our products.

Generally, lights with integrated LEDs do not support dimming by default.

If the light needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.

All of our products are decorative objects crafted by dedicated artisans. They are intended for indoor use only. We recommend keeping them in a dry place at indoor temperature. We recommend that the products be gently cleaned with a damp cloth. We are not responsible for damage caused by improper cleaning, the use of cleaning products or by improper use.

The products we sell include some purchased products, and we will work hard to review the supplier qualifications. If the products we sell violate your intellectual property rights, please contact us.